Customer Service

tel 303.278.8600
fax 303.277.9705
eds@edswaste.com



Sign Up or Update Service

PAYT Service Request

PAYT Calendar

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Common Questions

Why was this program chosen?

What is Pay-As-You-Throw?

How can I find out if my
household is in the program?

When will the program start?

What day will my trash be picked up?

Will my recycling and yard waste containers be picked up on the same day as my regular trash?

How will I be billed for service?

What does the service include?

What if I change my mind and want a different size cart for trash?

Why do I have two containers?

How do I decide what size container I will need for household waste?

What if I have more trash than usual or need additional services?

Where can I purchase the pre-paid stickers for my temporary extra trash?

How do I decide what size container I will need for household waste?

Why should I recycle?

What may I put in the recycling container?

What may I put in the green waste recycling container?

How is the twice annual Yard Waste different from the Subscription Green Waste Program?

How do I dispose of hazardous materials?

How can I sign up for service?

What if I want a different size recycling cart other than the 96-gallon cart provided?

I am in a Homeowner’s Association, is my house included in the program?

What if my home is vacant? Can I discontinue service?

What if I’ve already pre-paid for my trash service with another company?

What can I do with my old trash container?

What is the 4EverGreen Rewards Program?


Welcome Residents of Golden!

Save As You Throw with your
new City of Golden PAYT Program

Welcome! This program is environmentally friendly and helps the city meet goals for reduction of trash going to landfills as well as provides our residents with excellent service options. If you have any questions, feel free to contact customer service 303.278.8600.

.
Why was this program chosen?
The City of Golden created the Pay-As-You-Throw program in response to citizen demand to reducing fuel waste and road maintenance, providing more options for service, and facilitating easier access to recycling. As an added benefit, many residents will have opportunities for lower pricing while helping the city achieve its sustainability goal to reduce waste by 25% by 2017.



What is Pay-As-You-Throw?
The Pay-As-You-Throw program works on a per-container basis: households are charged for each bag or cart of trash they generate. The more you recycle, the less you pay. With PAYT, when you recycle and prevent waste, you're rewarded with a lower trash bill. It is important to reduce, reuse and then recycle everything from your soda bottles and magazines to yard trimmings.

Each week place your trash bin at the curb and it will be picked up as usual. Every other week place your recycle bin at the curb with all of the acceptable recyclable materials in it.

NO MORE SEPARATING! Paper, cardboard, glass, aluminum, plastic and tin all go in the same bin. If you have chosen an optional green waste program that bin goes out on the opposite week from recycle. IT’S AS SIMPLE AS THAT!!



How can I find out if my household is in the program?
Visit City of Golden's Website for a searchable PDF listing all addresses within the program or call (303) 384-8183.



When will the program start?
We anticipate that carts will be delivered in August, with service to start September 1



What day will my trash be picked up?
Because your collection day may change, you will receive a notice approximately 30 days prior to the start of service that will indicate the day of the week for your service. At that time you may also refer to your City of Golden Pay as You Throw Calendar on our web site. click here



Will my recycling and yard waste containers be picked up on the same day as my regular trash?
Your collection day will be the same for each service. Trash, recycling and yard waste containers will be picked up on the same day before 7 p.m., but not all at the same time, and the recycling and yard waste will be picked up on alternating weeks.
For your actual service days please refer to your City of Golden Pay As You Throw Calendar or check your Golden web page on our web site at www.edswaste.com



How will I be billed for service?
After you sign up for the level of service you desire, the City will include three months of service on your quarterly water bill. Optional services will be billed directly by EDS Waste Solutions, Inc.


What does the service include?
Each household will receive a 96 gallon cart for recycling. You have the option of a 32, 64, or 96 gallon cart for your weekly trash pickup along with a twice-annual pickup of yard waste. For more details see the Automated Trash & Recycling Guidelines.


What if I change my mind and
want a different size cart for trash?
EDS encourages customers to start with the larger container in order to identify the true needs of their family in the most cost effective way. There is no charge to downsize or exchange one time to a smaller size container within the first 90 days of the new program. After the first three months you will be limited to one exchange in cart size per quarter and may add or cancel carts each six months for an additional charge.


Why do I have two containers?
One is for recycling (96 gallon) and one is for regular household trash (96, 64, or 32 gallon). There is also a third bin if you choose the optional green waste program.



How do I decide what size container
I will need for household waste?
EDS will be happy to help you select the best size household waste container for your family. There are three different sizes to choose from along with an optional super saver program for the heavy recycler or very small family.

32 Gallon Trash Container
$6.19/month
= 1-32 gallon or 2-13 gallon bags
64 Gallon Trash Container
$10.56/month
= 2-32 gallon or 4-13 gallon bags
96 Gallon Trash Container
$16.29/month
= 3-32 gallon or 7-13 gallon bags
Super Saver Plan
$5.05/month
32 gallon every other week
Extra 96 Gallon Trash Container
$7.95/month

96 Gallon Cart
Holds approximately
7 to 8 kitchen bags
64 Gallon Cart
Holds approximately
4 to 5 kitchen bags
32 Gallon Cart
Holds approximately
2 to 3 kitchen bags



Guide to Choosing Your Cart(s)

# of Kitchen Bags of Trash Per Week _ Not a Recycling
or Composter
_ Recycler, but
no Composting
_ Recycling
and Composter
1 bag or less 32 Gallon 32 Gallon Super Saver
+ Green Waste
2 to 3 bags 64 Gallon 32 Gallon 32 Gallon
+ Green Waste
4 to 5 bags 96 Gallon 64 Gallon 64 Gallon
+ Green Waste
6 to 8 bags 96 Gallon 96 Gallon 64 Gallon
+ Green Waste
8+ bags 96 Gallon
+ Additional 96 Gal
96 Gallon 96 Gallon
+ Green Waste

If you are unsure of your current volume consider evaluating your usage over the next couple of weeks, or from the past several weeks, to determine the average number of bags you use. Use the bag quantity comparison from the graphics and table above to determine the cart size your family may need. Tall kitchen bags are 13-gallon bags. Please keep in mind the volumes from your garage, yard and other household areas that take part in your normal waste volumes. You may find that your new Pay As You Throw program allows for more recycling than your previous program, please review the recycle materials accepted and the optional Green Waste Program to evaluate how that may impact your trash volume.



What if I have more trash than usual
or need additional services?
A customer service representative at EDS will help you select the appropriate additional service from the options below.

Extra Trash Stickers
$2.65 per bag
Green Waste Compost Service
$5.95 per mo (96 gallon every other week)
Carry Out & Carry Back Service
$6.00 per mo
Carry Back Service only
$3.00 per mo
In Drive Service
$10.00 per mo
Beyond Green Program
$1.25 per mo*


Additional charges will apply for trash, including yard waste that exceeds your service level limits. You may need to purchase additional trash stickers to have on hand for the extra volume or if it is consistent you should consider increasing your regular service to the next level of service.



Where can I purchase the pre-paid stickers
for my temporary extra trash?
Stickers will be available for purchase through the EDS website, by visiting the EDS offices, and at City Hall.



How do I decide what size container
I will need for household waste?
EDS will be happy to help you select the best size household waste container for your family. There are three different sizes to choose from.



Why should I recycle?
Recycling preserves natural resources, extends the life of our landfills, and helps the city meet the sustainability goals of 25% reduction in waste by 2017. Golden needs your continued support to help meet this goal. By recycling, residents will keep our collection rates down, save energy, and conserve resources for future generations.



What may I put in the recycling container?
All of the following items are recyclable, For more details refer to the Automated Trash & Recycling Guidelines.

Recyclable Items
• glass containers

• plastics (labeled # 1-7)

• cans (beverage and food cans)

• cardboard (flattened)

• junk mail

• cereal boxes

• newspaper

• paper

• telephone books

• magazines

!
Please DO NOT INCLUDE PLASTIC BAGS as they are damaging to the machines that sort recyclables.




What may I put in the green waste recycling container?
Green Waste is grass clippings, pine needles, leaves, weeds and branches; untreated and unpainted lumber, sawdust, ground or chipped wood. Green Waste is compostable, so please do not contaminate the collection with any of the following: NO food waste (including fruits and vegetables), plastic, dirt, cactus, tree stumps, branches greater than 3” in diameter, street sweepings, ashes, animal waste, treated lumber, logs, large tree limbs, old garden hoses or broken flower pots or plastic bags of any kind. You must use an EDS 96 gallon container and all materials must be inside the container with the lid closed. Please refer to the Subscription Green Waste program guidelines.



How is the twice annual Yard Waste different
from the Subscription Green Waste Program?
Green Waste is a subscription program that is serviced every other week and is paid for as an optional service by the citizen. Yard Waste collection service is provided twice annually and is included in your base service rate. The collections will be scheduled in May and October of each year. Please see our web site for an updated pick up schedule.



How do I dispose of hazardous materials?
DO NOT place hazardous material in your trash container, recycling container, or in your yard waste container. The City of Golden participates in a citywide household hazardous material recovery program. You may take your material to the Rooney Road Recycling Center. Please visit www.rooneyroadrecycling.org for more information or contact EDS Waste with additional questions. You may also send us an email at CityofGolden@edswaste.com.



How can I sign up for service?
Starting in June, residents can sign up on the City of Golden page through the EDS website by clicking here or by calling our office at 303-278-8600 or through a form included in an informational packet mailed to all residents.



What if I want a different size recycling cart
other than the 96-gallon cart provided?
The City would like to allow households to recycle as much as they like. In an effort to encourage as much recycling as possible you will automatically receive a 96 gallon cart to be serviced every other week. If you have physical limitations that will make it difficult to move the 96 gallon you may choose the 64 gallon option when you sign up for service or during your 90 day exchange period for no charge.



I am in a Homeowner’s Association,
is my house included in the program?
If trash collection services for your residence are provided through your Homeowner’s
Association, you are NOT included in the program. Your HOA may opt in to the program at any time, but if an HOA chooses to join, individual households may not opt-out. If you have questions regarding eligibility please contact the City at (303) 384-8183.



What if my home is vacant? Can I discontinue service?
In order to maintain the lowest pricing possible for all residences covered by the program, each household in the program will be billed monthly for service. You may request the 32 gallon level of weekly service if your home is vacant.



What if I’ve already pre-paid for my
trash service with another company?
The City will notify all currently licensed haulers of households under the City program. If you discontinue service, you may be eligible to receive a refund. Contact your current hauler now to discuss your options.



What can I do with my old trash container?
If you cannot use it for other uses such as the semi-annual yard waste pickup or gardening the City will arrange for recycling of your old container free of charge. If you bought your container from a private trash company, contact your current hauler for return options.



What is the 4EverGreen Rewards Program?
4EverGreen Rewards is an exclusive program created specifically for the City of Golden Pay-As- You-Throw program. All you need to do is recycle as you normally do and you will earn points towards discounts at local vendors. No tracking on your part, no counting, no need to do anything differently! More information will be posted on our website prior to the beginning of your service.














Recycling Reminder

What we will take:

Glass Bottles and Jars of all colors and sizes


Steel and Aluminum Cans


Narrow necked plastic bottles (soda bottles, or milk jugs, etc.) with a #1 through #7 posted


Paper and Corrugated Cardboard

You may combine:

Glass bottles and Jars of all colors and sizes

Steel and Aluminum Cans,

Narrow-necked Plastic Bottles




Did You Know...

Glass is one of the very few products that can be completely recycled again and again. But most often times, it ends up in landfills and never decomposes.